What is the primary role of the telehealth facilitator/technician?

The primary role of the telehealth facilitator or technician is to support clients in participating effectively in telehealth services. This includes ensuring that clients have the necessary technology and understanding to engage in virtual sessions, assisting with troubleshooting technical issues, and helping clients navigate the telehealth platform. The facilitator plays a crucial role in enhancing the user experience and ensuring that clients can fully engage with their healthcare providers during telehealth appointments.

This support is essential because telehealth can be challenging for some individuals, particularly those who may not be familiar with technology or who encounter barriers such as poor internet connectivity. By focusing on client support, the telehealth facilitator helps to create a smoother and more effective telehealth experience, ultimately contributing to the overall success of the service.